Thomas Cook Group - Jafic Holdings

In Canada, the Thomas Cook Group has more than 300 Thomas Cook, Marlin Travel and Marlin Travel at Wal-Mart locations, 30 foreign exchange bureaux as well as highly successful travellers cheque, travel health insurance, long-haul tour operator, Inbound and telephone direct businesses.

Why We're Different

Thomas Cook is forward thinking, investing in both its people and systems to ensure it is able to give customers what they want, when they want it and how they want it. And its staff is widely acknowledged as being the best in the business with a mission to provide Exceptional Service from Exceptional People.

The Group uses the latest technology to deliver products and services to customers - be they individual travellers, corporations, business partners, suppliers or financial institutions. Today, customers have a choice of ways to book their holiday and buy their foreign currency - face-to-face, over the phone or by surfing the net.

The Group's enviable history still counts for a lot: 159 years of experience has given it expertise to ensure it remains the leading international travel and financial services group in the world and the largest leisure travel retail company in Canada.

Here in Canada, Thomas Cook and Marlin Travel have always taken a partnership approach with its customers. So when the companies merged in May 1993, it was done with partnership in mind.

The merger of these two well-respected businesses created Canada's largest leisure retail company is Canada. The Thomas Cook Group creates state-of the art travel solutions and is a 'one-stop-shop' for its travel customers. Thomas Cook's travel-related products and services include:

Foreign Exchange
Global Services
Travel Health Insurance
Snowbirds Insurance
TCDirect

Worldwide Customer Promise

Customers that purchased their travel product from another Thomas Cook location are entitled to the following, free of service charge, at any location.